Return Policy
Last Updated: July 7, 2026
At ScatterBranch Digital Marketing, every piece of merchandise is made to order specifically for you. This allows us to offer high-quality products without maintaining excess inventory. Because each item is produced after your order is placed, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting a different color.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, we'll make it right.
Please contact us within 30 days of delivery and include:
Your order number
A brief description of the issue
Clear photos showing the problem
Once we've reviewed your request, we'll arrange a replacement or another appropriate resolution at no additional cost.
ScatterBranch reserves the right to request additional information or photographs to verify a claim before issuing a replacement or other resolution.
Size and Color
Please review the sizing information and product details carefully before placing your order.
Because each item is made to order, we cannot accept returns or exchanges for:
Ordering the wrong size
Ordering the wrong color or style
Changing your mind after purchase
Accidental purchases
If you have questions before ordering, we're always happy to help before you place your order.
Order Cancellations
Orders begin processing shortly after they are placed.
If you need to cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request, but once production has begun, cancellations can no longer be guaranteed.
Shipping and Production
Every ScatterBranch Digital Marketing merchandise order is made to order.
Most orders are produced within 2 to 5 business days before shipping. Once your order has shipped, you'll receive a shipping confirmation email with tracking information so you can follow its journey.
Please note that production and shipping times may vary during holidays, severe weather events, or periods of unusually high demand.
Contact Us
If you experience an issue with your order or have questions about this policy, please contact us at:
Email: [email protected]
Please include your order number and any relevant photos so we can assist you as quickly as possible.
Our Commitment
Your Growth, Our Guiding Branch extends beyond the services we provide. It reflects how we support every customer and every order.
Our goal is simple: we want you to enjoy your ScatterBranch Digital Marketing gear. While we can't accept returns on made-to-order merchandise, we're committed to making things right if an item arrives damaged, defective, or incorrect. If there's ever an issue with your order, we'll work with you to find a fair and timely resolution.
Note: This Return Policy applies only to merchandise purchased through the ScatterBranch Digital Marketing online store. Marketing services, website projects, advertising management, and other professional services are governed by their respective agreements or contracts.